Refund policy

ALL SALES ARE FINAL.

Lingua Glòssa does not accept returns or exchanges on any products once shipped.

Damage Policy

To qualify for a replacement, the boutique or customer must notify Lingua Glòssa within 48 hours of delivery and the product must:

✔ Still be sealed in its original plastic wrapping,
✔ Still have its outer packaging intact,
✔ Show visible damage incurred during transit, not after opening.

Non-Eligible Situations

We cannot replace or credit products that:
    •    Have been opened, unwrapped, or sprayed
    •    Show physical damage after the wrapping has been removed
    •    Are damaged due to store handling or customer handling
    •    Are returned because the customer “didn’t like the scent”
    •    Are part of unsold boutique inventory

Once the plastic wrapping is removed, all replacements are void.